Sustainability in TeliaSonera

Telecommunications is a central part of many people’s lives and a key factor in societal development and sustainable economic growth. For TeliaSonera, this brings responsibility beyond providing high quality products and services. We need to conduct our business in a responsible way throughout our operations. Furthermore, we need to leverage our core business to do good for societies and the environment while creating business value.

Our approach to sustainability


All In and Responsible business support each other and form a vital part of TeliaSonera’s business strategy. We strive to be fully accountable and transparent towards our stakeholders, communicating on our progress also on areas where we are not meeting expectations.

In 2015, our sustainability work focused on the areas above and on defining a sustainability approach which includes strategic objectives and long-term goals. In addition to these focus areas, our sustainability approach covers other important issues such as protection of children online and conflict minerals.

See more about how we create economic, social and environmental value in Our Company, section “How we create value.”

Our commitments

TeliaSonera is committed to the United Nations’ Universal Declaration of Human Rights and the core conventions of the International Labour Organization (ILO). We have made a commitment to observe the OECD Guidelines for Multinational Enterprises and since 2013, we are a signatory to the United Nations Global Compact. Four TeliaSonera subsidiaries – TEO and Omnitel in Lithuania, Kcell in Kazakhstan and Moldcell in Moldova – are also signatories. We are committed to respecting and supporting freedom of expression, privacy and other salient human rights, and seek to live up to the UN Guiding Principles on Business and Human Rights.

These commitments are incorporated into our code of ethics and conduct which is applicable to all companies where we have management control. For more information about the code of ethics and conduct and the policy framework, see Corporate Governance, section “Group-wide governance framework.”

Understanding stakeholders

To ensure that we focus on the most material issues and our ability to impact, we regularly review our priorities with our stakeholders. See more about stakeholder engagement in Our Company, section “Our stakeholders.”

In 2014, we conducted a sustainability materiality review through internal and external workshops and interviews. The results confirmed our responsible business focus areas and determined the shared value creation strategy focus on inclusive digitalization. It also highlighted other areas such as protection of children online that we need to actively manage. See more in 2014 Annual and Sustainability Report, Sustainability Work, section “Stakeholder engagement.”

During 2015, to better understand internal and external views on our sustainability work, we introduced two survey-based indices (below). These surveys will be carried out on a regular basis. The baseline results confirm that we are on the right track with training and awareness building related to policies and speaking up, and the direction of the All In shared value creation strategy.

Sustainability perception index

Responsible business index

Sustainability governance and organization

The illustration below describes sustainability-related decision-making and reporting. The ultimate responsibility for sustainability matters lies with the Board of Directors. The Heads of Sustainability Strategy and Enterprise Risk Management report to the Head of Corporate Development, who is a member of Group Executive Management and the Governance, Risk, Ethics and Compliance (GREC) meeting. The Chief Ethics and Compliance Officer, who is Head of Group Ethics and Compliance Office, reports directly to the CEO and is a member of GREC.

For more information about governance of specific sustainability focus areas, see the respective focus area, section Governance. For group governance, see Corporate Governance, sections “Group-wide governance framework” and “Enterprise risk management (ERM) framework.”

Sustainability governance

  • Oversight of sustainability work
  • Follow-up of risks, opportunities and compliance
  • Policy approval

  • Strategic ambition and direction
  • Ensuring focus and resourcing
  • Instruction approval (CEO)

  • Developing and integrating sustainability strategy with business strategy
  • Performance monitoring of, and reporting on, sustainability work
  • Ensuring a consistent approach to compliance and risk management

  • Implementation of sustainability strategy and compliance programs
  • Creating awareness and building competence of our sustainability approach
  • Reporting to group

© TeliaSonera 2015
In the event of any differences between this online version of the Annual and sustainability report and the printed version, the printed version shall prevail.