annual and sustainability report 2018

bringing the world closer

Telia Company in one minute

WE ARE TELIA COMPANY

We are Telia Company, the new generation telco. We provide communication services 
helping millions of people to be connected and communicate, do business and be entertained.

20,400

Employees

24

Million subscriptions

83.6

SEK billion net sales

10.8

SEK billion operational free cash flow

OUR VALUES
  • DARE
  • CARE
  • SIMPLIFY
WE PROVIDE

We connect businesses, individuals, families and communities via fixed and mobile communication solutions. The services we provide include:  

IP
capacity

Mobile voice
and data

TV and
media

Fixed voice
and data

ICT
services

THE WORLD’S #1 BACKBONE
THE WORLD’S #1 BACKBONE

Telia Carrier’s fiber backbone runs around the world and is the largest in the world with operations in 35 countries.

2018 IN BRIEF

THE VALUE WE CREATE

By being an enabler of digitalization for good we generate a sustainable increased
economic value and a positive impact on society and the environment.

3,090

Total net income (SEK million)

2.36

Proposed dividend per share (SEK)

21%

Total shareholder return

Net sales per country

Sweden, 43%
Finland, 18%
Norway, 14%
Denmark, 7%
Estonia, 4%
Lithuania, 5%
Latvia, 3%
Telia Carrier, 7%

Net sales per service

Mobile, 45%
Fixed telephony, 4%
Fixed broadband, 8%
TV, 4%
Business solutions, 7%
Other, 9%
Telia Carrier, 6%
Equipment, 17%

Net sales per segment

Wholesale & Other, 15%
B2B, 51%
B2C, 34%

Adjusted EBITDA per country

Sweden, 49%
Finland, 18%
Norway, 17%
Denmark, 3%
Estonia, 4%
Lithuania, 5%
Latvia, 3%
Telia Carrier, 2%

 

 

AMBITIONS

The most loyal and satisfied customers in our markets
Total shareholder return on par with the top relevant European peers
Industry leader in delivering digital impact in accordance with the UN's Sustainability goals
The most engaged employees
GREAT PEOPLE, SPEED AND INNOVATION

Great people, speed and innovation form the basis of our strategy execution.

In addition to a strong governance framework with best in class ethics and compliance, our values dare, care and simplify drive our people behavior with self-leadership, customer passion and cost ownership as cornerstones.

CONNECTIVITY LEADERSHIP

Best network experience across platforms.

We offer customers a seamless experience independent of which networks they are moving between, combined with an excellent customer experience that creates customer loyalty. As mobile and the fixed networks are converging, we optimize the transportation of data to secure both the experience and the production of data. Our leadership will be maintained in fiber and 4G into 5G.

RELEVANT CUSTOMER VALUE

Hub to digital experiences in homes and offices.

Our value proposition to win the home is based on our customers’ need for convenience and safety. Our brand is strong and trusted to deliver home services. Media is a key pillar in our mass-market approach, where we provide unique offerings with exciting content delivered everywhere.

SUSTAINABILITY

FOR A SUSTAINABLE TOMORROW

Telia Company is committed to ethical, responsible business practices and creating positive societal and environmental impact throughout our value chain, from customers to suppliers.

OUR APPROACH TO SUSTAINABILITY

SHARED VALUE CREATION

RESPONSIBLE BUSINESS

HIGHLIGHTS DURING THE YEAR

Telia Company's President and CEO Johan Dennelind together with a group of Nordic CEOs launched a coalition on the advancement of the UN Sustainable Development Goals in the Nordics. A key objective is to explore ways to deliver more impact through collaboration and responsible business practices.

Divestments of assets in region Eurasia underwent strict due diligence carried out by both internal and external expertise. Due diligence covered for example identifying Ultimate Beneficiary Owners (UBOs) and anti-money laundering controls. Human Rights Impact Assessments on the companies were earlier conducted by external expertise.

SUSTAINABILITY RECOGNITIONS

Telia Company was included in or remained a constituent of several Environmental, Social and Governance (ESG) indices, including:

  • • MSCI ESG AAA rating
  • • FTSE4Good
  • • Gold supplier rating in EcoVadis
  • • Bloomberg Gender Equality Index
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