BETTER CONNECTED LIVING

We are Telia Company. With a strong connectivity base, we are the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365 - on their terms.

We provide

Mobile voice & data
IP capacity
Tv & media
Fixed voice & data
ICT services
Devices
Financing

20700

Employees

24.3

Million subscriptions

89.2

SEK billion in net sales

12.1

SEK billion operational free cash flow

We deliver sustainably

It is Telia Company’s firm belief that integrating sustainable and responsible business practices in all aspects of business and strategy is a prerequisite for sustainable growth and profitability, which in turn creates long-term value for shareholders and supports sustainable development.

2020 in brief

Highlights

2020

2.00

Proposed dividend per share, SEK

STRATEGIC PARTNERSHIPS

Entering strategic partnerships with Ericsson and Nokia during the year brought together three of the region’s wireless pioneers to provide superior network experiences based on 5G and 4G technology to 10 million customers in Sweden, Finland and Estonia. During the ongoing pandemic, our networks have been especially important to the lives and livelihoods of people since they form the foundation of the digital economy with innovation, sustainability and security at their core.

KEEPING COMMUNITIES CONNECTED DURING COVID-19

During these challenging times, helping communities cope with the consequences of the COVID-19 pandemic has been our number one priority. During the year, the entire Telia team worked tirelessly to keep people and enterprises in the Nordics and Baltics connected, informed and entertained. One issue highlighted by the COVID-19 pandemic is the digital divide, in particular the lack of understanding of new technology among seniors and educational inequalities perpetuated by a lack of connectivity or equipment. Telia addresses such disparities, through e.g the Go Digital (Mer digital) program that supports municipalities in building digital skills. During the pandemic we also developed a similar program, Become digital (Bli digital) to support small and medium-sized enterprises in their digitalization journeys.

77,342

Service revenues (SEK million)

30,702

Adjusted EBITDA (SEK million)

SCIENCE BASED TARGETS ADOPTED

As part of our commitment to reach zero CO2 by 2030, we adopted Science Based Targets (SBTs) to reach by 2025. The SBTs cover the full value chain with an emphasis on the supply chain, as our assessments show that our supply chain generates 86 percent of total emissions compared with just 6 percent from our own operations.

2021

Created value

Operational data

Mobile subscriptions (million)

3.2

TV subscriptions (million)

2.9

Fixed broadband subscriptions (million)

1.2

Fixed voice subscriptions (million)

Social data

38%

Share of females in the Extended Leadership Team

120000

Children, parents and seniors reached through digital inclusion initiatives

106

Supplier audits carried out by Telia Company auditors

78/100

Employee engagement and satisfaction score

Environmental data

100%

Renewable electricity use

0 CO₂

Climate neutral in own operation through reductions and offsetting

16%

Supply chain emissions covered by science-based targets

Refurbished phones of total sales

Comments from the Chair

LAYING THE FOUNDATION FOR A CUSTOMER CENTRIC BETTER TELIA

“I am proud of how well Telia has handled the challenge the pandemic has posed. Our solid networks have never been more important. They have enabled people to work efficiently from their homes and to interact from a safe distance with friends, colleagues and loved ones.”

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Comments from the CEO

REINVENTING TELIA

“At the beginning of 2021 we launched our renewed strategy to create “a better Telia”, focused on being better for our customers and their evolving needs, emerging from the fact that we are all living in an ever-more connected world.”

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Our digital world

Technology, society and businesses are transforming. And cutting across this is a growing need for connectivity being emphasized by COVID-19 in particular. The Nordic and Baltic region is leading the way in digitalization, revolutionizing how we live, work and operate. At the same time, digitalization brings challenges such as the digital divide, labor market restructuring, increasing amounts of e-waste and increased importance of privacy and trust. These trends make Telia Company well positioned to excel.

Business

The impact of digitalization
New media and entertainment landscape
Data enables new business models

Technology

Cloud and Edge
Data analytics, AI and automation
Security and reliability

Society

Always connected
The pandemic effect
Sustainability focus

To create a better Telia

In January 2021 we launched a new purpose and an updated strategy to create a better Telia, to cater for the evolving needs that are emerging from living in an ever-more-connected world. We are on a mission to create a better Telia and reinvent better connected living through our digital connectivity, our digital experiences, and our digital infrastructure.

OUR PURPOSE IS TO REINVENT BETTER CONNECTED LIVING

Better connected living comes in many forms; in daily lives this can mean streaming, gaming, banking, working and studying, as well as our impact through digitalizing industrial sites, healthcare, transportation, education and more. Reinventing is how we will deliver better connected living. Innovating constantly, challenging ourselves to do better for ourselves, for our customers, for our shareholders and for the societies in our region.

OUR PURPOSE IS TO REINVENT BETTER CONNECTED LIVING

We reinvent better connected living

through our

Digital connectivity

Accelerating the connected lives of everyone
Digital experiences

Accelerating customer loyalty and revenue growth beyond connectivity
Digital infrastructure

Growing the digital infrastructure of the Nordic and Baltic region

by excelling at

Inspiring customers

With brands and experiences that go beyond connectivity
Connecting everyone

Through the most trusted, reliable and efficient modern networks
Transforming to digital

To be simpler, faster, data driven and with lower cost
Delivering sustainably

Through an accountable and empowered organization

so that we have the

most loyal customers
most engaged employees
most satisfied shareholders
most empowered societies

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BETTER CONNECTED LIVING

We provide

We deliver sustainably

2020 in brief

Highlights

2020

STRATEGIC PARTNERSHIPS

KEEPING COMMUNITIES CONNECTED DURING COVID-19

SCIENCE BASED TARGETS ADOPTED

2021

Created value

Operational data

Social data

Environmental data

Comments from the Chair

Comments from the CEO

Our digital world

Business

Technology

Society

To create a better Telia

OUR PURPOSE IS TO REINVENT BETTER CONNECTED LIVING

OUR PURPOSE IS TO REINVENT BETTER CONNECTED LIVING

We reinvent better connected living

Digital connectivity

Digital experiences

Digital infrastructure

Inspiring customers

Connecting everyone

Transforming to digital

Delivering sustainably

most loyal customers

most engaged employees

most satisfied shareholders

most empowered societies

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