Sustainability in Telia Company

Digitalization is fundamentally impacting people and businesses everywhere, and it is a key factor in societal development and sustainable economic growth. We aim to capture the business opportunities of digitalization and run our business in a responsible way to create value for our company and for society as a whole.

Our approach to sustainability

All in – shared value creation

Our approach is based on two elements: the All in strategy for shared value creation and the Responsible Business programs to ensure sustainable operations and ethical business practices. Shared value creation is integrated in our business strategy by leveraging our purpose, expertise and assets to address societal and environmental challenges while creating business value. By conducting our business in a responsible way throughout our operations, we comply with legal requirements and voluntary commitments and also meet our own and stakeholder expectations of ethical business practices. This responsibility extends throughout our value chain.

To find out more about how we create economic, social and environmental value, see Our Company, section “How we create value.”

Supporting the Sustainable Development Goals

Our approach contributes directly to a number of the UN Sustainable Development Goals (SDGs) as digitalization is at the heart of the transformational change needed to reach the goals. Through Responsible Business, we contribute to several of the targets of SDG16: Peace, justice and strong institutions such as to reduce corruption and bribery and ensure public access to information. The All in focus areas contribute directly to SDG3: Good health and well-being, SDG4: Quality education and SDG9: Industry, innovation and infrastructure. By reducing our own environmental footprint and developing services that increase resource efficiency and reduce greenhouse gas emissions, we contribute to SDG13: Climate action.

Our commitments

We are committed to a number of international principles and charters, including:

  • The UN Universal Declaration of Human Rights
  • The core conventions of the International Labour Organization (ILO)
  • The OECD Guidelines for Multinational Enterprises
  • Signatory to the United Nations Global Compact

We seek to respect human rights including children's rights, as laid out in the UN Guiding Principles on Business and Human Rights and the Children's Rights and Business Principles.

These commitments are incorporated into our Code of Responsible Business Conduct that is applicable to all employees and companies where we have management control. For more information about the Code and the policy framework, see Corporate Governance, section “Group-wide governance framework.”

Sustainability Perception Index

According to the survey, the majority of external stakeholders that are aware of our contribution perceives it positively. Almost a third responded that they don't know about our work or impact.

Percentage of external stakeholders who perceive that we contribute positively to society and the environment, and run our business in an ethical way:


Employees and external stakeholders
want us to increase our focus mainly on:


Connecting the unconnected, geographically or otherwise, to the digital society


Safe products and services, customer privacy


Understanding stakeholders

To ensure that we focus on the most material issues and our ability to impact, we regularly review our priorities with our stakeholders. For more information about stakeholder engagement, see Our Company, section “Trends and strategy.”

In 2014, we conducted a sustainability materiality review through internal and external workshops and interviews. The results confirmed our responsible business focus areas and determined our shared value creation strategy focus areas. It also highlighted other areas that we need to actively manage, such as protection of children online. See 2014 Annual and Sustainability Report, Sustainability Work, section “Stakeholder engagement” for more information. An in-depth materiality review will be conducted in 2017 to ensure the right focus as we leave region Eurasia.

In 2015, to better understand internal and external views on our sustainability work, we introduced two survey-based indexes: the Sustainability Perception Index (SPI) and the Responsible Business Index (RBI).

In 2016, SPI surveys were sent out twice to all key stakeholder groups in regions Sweden and Europe. According to the survey results, 43 percent of the some 2400 external stakeholders who responded perceive that we are contribute positively to society and the environment, and run our business in an ethical way. 8 percent perceive that we do not. A large share of respondents, 30 percent, answered that they don't know about our work and impact. Increasing stakeholders' awareness is a priority going forward.

The RBI survey was not conducted in 2016, but will be conducted in early 2017, to better measure the effect of the roll-out of the new Code.

In the annual Purple Voice employee survey, 73 percent of employees said that they are proud of the way Telia Company contributes to a better society, up from 65 percent in 2015.

Governance and organization

The illustration below describes sustainability-related decision-making and reporting. The ultimate responsibility for sustainability issues lies with the Board of Directors. The Heads of Sustainability Strategy and Enterprise Risk Management report to the Head of Corporate Development, who is a member of Group Executive Management, and the Group Governance, Risk, Ethics and Compliance (GREC) meeting. The Chief Ethics and Compliance Officer, who is Head of Group Ethics and Compliance Office, reports directly to the CEO and is a member of GREC.

For more information about the governance of specific focus areas, see the respective focus area, section Governance. For group governance, see Corporate Governance, sections “Group-wide governance framework” and “Enterprise risk management (ERM) framework.”


  • Monitors sustainability work
  • Follows up on risks, opportunities and compliance
  • Approves policies
  • Sets strategic ambition and direction
  • Ensures focus and resourcing
  • Approves instructions
  • Develops and integrates sustainability strategy with business strategy
  • Monitors performance of and reports on sustainability work
  • Ensures consistent approach to compliance and risk management
  • Implements sustainability strategy and compliance programs
  • Creates awareness and builds expertise in our sustainability approach
  • Reports to group



In the annual Purple Voice employee survey, 73 percent of employees said that they are proud of the way Telia Company contributes to a better society.«